OUR SUPPORT SERVICES SPEAK FOR THEMSELVES
World class support is what we’re known for. With a 98% client retention rate, ExamSoft knows that if our clients are successful with our software, they’re happiest. Our training and support teams make that happen.
Let ExamSoft help make you an assessment champion.
As a new client, you’ll be warmly welcomed by our training and implementation teams. ExamSoft newbies will have a dedicated team to guide you through your initial setup until you’ve delivered your first assessment. Our team is here to help ensure your implementation remains on target with your timeline, and that you have the tools and the training sessions to fit your institution’s needs. Once you’ve successfully delivered your first exam, you’ll be paired with a Customer Success Specialist who will make sure that your program is as successful as possible with your assessment goals.
With our faculty and exam taker support packages, you’ll have 24/7 365 days a year access to our Support Team (aka our in-house experts) to answer your everyday questions and assist with technical troubleshooting. Faculty and exam takers can reach out via phone, email or even live chat assistance. Prefer a self-service approach? We offer a multitude of resource articles, guides, and videos available for faculty at university.examsoft.com and for exam takers at support.examsoft.com.
With our wide array of continuing education opportunities, you’re never on your own with ExamSoft. Live weekly webinars are offered to keep your knowledge up-to-date on how to maximize your use of our platform features and best practices, and we also have hundreds of faculty resources available at ExamSoft University, including on-demand webinars, resource articles, quick start guides, simulations, and videos. You’ll also be kept up-to-date with our latest software updates via e-mail as well as community announcements. Want to pick the brains of your fellow ExamSoft users? Join our active ExamSoft Community and start collaborating today!
Think you have what it takes to become an ExamSoft pro? Sign up for our Certification Program today!
We know how busy your schedule can be, so let us cross some items off your to-do list — ExamSoft’s additional services include portal set-up and configuration, question importing, on-site faculty training, and web-based faculty training. You can take advantage of these services from the get-go for an even easier implementation or at the start of a new academic year to help you get organized.